BOOKING POLICY AND CONDITIONS
Our tours are done in the Rainforest in wild and remote areas, some with limited or no communication access. it is essential that you understand that some of our trips carry ‘risks’ that are inherent within the activity. Our team is trained and experienced enough to recommend to you what is best to minimize any risk, please during trips follow the guide suggestions and don’t push to do activities that can increase any risk. For example, to go out walking when it is raining, it’s better not to (it is way better wildlife and safety-wise to go out when the rain stops)
Due to our strict safety policy, we don’t organize or sell tours for Zip-lining, Canopy walks, or any other similar ones, this is due to the lack of regulation of the Peruvian Government and Canopy and Zip-Lining providers take advantage of a Legal Vacuum.
We also highly recommend you take out adequate travel insurance. Please ensure your policy covers the activities you are doing, not all policies do.
Because our tours are in remote and wild places, transportation is expensive and, in some cases, very difficult, therefore all our tours are operated in “groups” shared services, this is to minimize the operating cost and make the prices of the tours more economical and affordable.
We, however, always thinking about your comfort and a superior experience, try to keep a very low number of participants in the group, and always
ABOUT THE TOURS
The names “3 days 2 nights”, “4 days 3 nights”, “5 days 4 nights” or any other similar one, DOES NOT have a literal meaning, it is just the name of a tour for general understanding, all Tours are based to start from midmorning to midday on the first day, on last day tours end after breakfast, normally departures start 7:30 am from any of the lodges, this is due to a universal check-in and check out of rooms, also because of the remote areas and the very expensive cost of transportation, especially on the rivers, we have scheduled one shuttle a day from any of our lodges, sometimes we do more shuttles a day, but this is highly restricted to operational boats availability and regulations, for example, we run our tours inside the Tambopata National Reserve, and by regulations, a Naturalist certified guide must be with you all the time.
In case you need, wish, or do not want to take the scheduled shuttle you can ask for a later or earlier departure based on your interest, flight time, or bus schedule, and spend more time in the lodge you can ask for a private shuttle which includes a custom boat to the city and transfer to the airport, hotel or bus station, the price may vary depending on your requirement and availability, this may cost from 60 – 500 USD.
For us to be able to accept a tour reservation, we must have 3 availabilities:
1: Room available
2: Bilingual Naturalist Guide
3: Adequate transportation
Only with these three characteristics can we accept the reservation to what we call “operational availability”
The itineraries and timing on those are based on the flight arrival, we recommend you arrive on the earliest flight possible, this would allow us to manage possible delays better, the latest flight you can book for arrival is the one landing in Pto Maldonado until 2 pm, our itineraries are designed to fit the flights around 1 pm.
update !! we strongly recommend to arrive and depart in the midday flights 11 am – 1:45 pm available flights, with this one there is no wait, no hesitation and fits perfectly to any itinerary with us or any other one, if there is no midday flight available you can take the 8x am one, for this one we will provide a free-of-cost private shuttle, the 4x pm flight can be also picked but as the very last option!
TAKE INTO CONSIDERATION THAT if you book the 8 am flight for arrival you may have to wait until later for the other participants (we provide full assistance and city tour if that Is the case )if you book the 5 pm flight for departure you will also have to make time in the city since we return to the city by midday latest.
On the last day you can book any flight that suits you, however, you must consider that due to the remoteness of our location, the highly expensive cost of river transportation, and Naturalist Guide availability we have only one shuttle scheduled a day, from any of the lodges it takes 2 hours to get back to the city, if you have a later flight you can stay in our office, or visit the town until your flight time, we will assist you until its time to transfer you to the airport or bus station
If you arrive by bus, we wait for you at the bus station, and the tours start by midmorning or midday when the other guests arrive by plane.
On the last day if you have a bus in the night, departure from the lodge it’s the same as mentioned before, one shuttle a day and considering the earliest flight, we assist you in town until the bus time, all our guests can use our facility in town for as long as their wish we have hot showers available or we can arrange for little extra payment a hotel or a swimming pool in town to relax and make time.
All our tours start from Puerto Maldonado and we pick you up from the airport, hotel, bus station or wherever you indicate, however, the tour starts when all the tour participants are together, keep in mind that guests arrive on different flights.
The itineraries made are based on these arrival times, in any case, the tours that start between 11:00 am and 2 pm do not affect the itinerary or the tour experience.
ABOUT THE PAYMENT
In order to give you a stress-free experience, we will no longer ask for any advance payments or deposits, we understand that you could only cancel for a good reason, and the loss for you would be greater if adding domestic flights or bus transportation and other inconsiderate tour providers.
FULL PAYMENT WILL BE DONE UPON ARRIVAL IN OUR OFFICE BY CARD OR CASH IN USD OR THE EQUIVALENT IN PERUVIAN SOLES
If you cancel only because you found a “better-deal” tour provider, that’s fine too, we are highly confident of the quality and exclusivity of our services and our itineraries are unrivaled
Once we accept a tour Booking with email confirmation, you can be absolutely confident that we will comply. We do not cancel it for any reason, only you have the power to cancel or modify dates.
We only ask for one condition: As soon as you are sure that they will not arrive, send us a message or email, this way we will minimize our loss, simply not saying anything and not showing up would be very selfish and cruel to us.
With your flight or bus already booked it is a very powerful sign that you will come and it is all we need!!
REFUNDS
since there is no advance payment or deposits, this does not apply, although this can be done in the rare event that we don’t comply fully with the tour, it never happened but in case of not delivering the activities offered within the itinerary, we would not hesitate.
WHAT TO BRING
For all our tours you will have to repack and bring only the stuff you need for the trip, this is because all luggage is carried by hand and shoulders up and down to the boat and to the rooms, please avoid bringing wheeled luggage, backpack and duffels are the perfect bags to bring
Mosquito repellent: average 15% DEET works very well, always in spray type, Mosquito repellent in natural formula usually does not work well, but DEET is proven to work.
Flashlights: Headlamps recommended
Sandals or flip flops: these are for boat trips and to be inside the lodge where shoes are not allowed, sandals are perfect for hot days
A Hat or a cap
Plastic rain poncho: please keep in mind that the rain jackets do not work for the rainforest, the best is a plastic poncho for the rain.
long socks: for the rubber boots we provide in the rainy season when trails are muddy or flooded.
Bottle for refilling water, we are committed to stopping using plastic as much as we can, we don’t provide one-use bottles nor sell them, and at our lodges we have plenty of filtered and treated water to refill.
A windbreaker, due to humidity when in the boat it might get very cold due mainly to wind.
Please feel free to email us for any questions or further details at reservas@toursjunglepro.com
we will be very happy to assist you.