BOOKING POLICY & CONDITIONS

Safety & Nature of Our Tours

Our expeditions take place in the Amazon Rainforest, in remote and wild areas where communication may be limited or unavailable. Some activities naturally involve inherent risks. Our team is highly trained and experienced, and will always recommend the safest and most responsible course of action.

Please follow your Naturalist Guide’s instructions at all times. Do not insist on activities that increase risk—such as walking during heavy rain. Wildlife viewing and safety are significantly better once the rain stops.

Activities We Do Not Offer

In accordance with our strict safety standards, we do not organize or sell Zip‑lining, Canopy Walks, or similar activities. This is due to the lack of proper regulation by the Peruvian Government, which creates a legal vacuum that providers often exploit.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance. Ensure your policy covers all activities included in your itinerary, as many policies do not.

Group Operations

Because our tours operate in remote areas where transportation is costly and logistically complex, all itineraries are run in small groups with shared services. This allows us to maintain fair pricing while ensuring comfort and a superior experience.

Group size per Naturalist Guide will never exceed 10 participants.

ABOUT THE TOURS

Tour names such as “3 Days / 2 Nights”, “4 Days / 3 Nights”, or “5 Days / 4 Nights” are general labels—not literal time counts.

All tours begin after midday on the first day. All tours return to the city after breakfast on the final day.

This schedule follows universal check‑in/check‑out times and reflects the realities of operating in remote areas with high transportation costs—especially river transport.

Return Shuttles

• Shuttle 1: departs 5:00–6:00 a.m. for flights between 8:00–11:30 a.m.
• Shuttle 2: departs 8:00–9:00 a.m. for flights from 12:00 p.m. onward. Guests arriving by night bus also depart with this shuttle.

We provide full assistance in town until your transfer to the airport or bus station.

Important Timing Considerations

• If you arrive on an 8–9 a.m. flight, you may need to wait for other participants arriving later. 
• Our tours are designed to start with the 12:45 arrival flight; you can arrive in that one or any earlier. We pick up from any flight and provide assistance until the tour starts
• If you leave on a 5 p.m. flight, you must plan to spend time in the city, as we return from the lodge mid‑morning.
• The same applies to bus arrivals and departures
• You can also arrive on later flights, 3:30 or 17:00; however, this may have additional cost, and transfer will be by road to gain time.

Travel Times

• City → Lodge: approx. 2.5 hours
• Lodge → City: approx. 2 hours

We may run additional shuttles for delayed or late arrivals, but this depends on boat availability and regulations. Inside the Tambopata National Reserve, a certified Naturalist Guide must accompany you at all times.

Emergency or Delayed Arrivals

In cases of delayed flights, emergencies, or technical issues, transfers may be done partially by river and partially by road.

Private or Custom Shuttles

If you prefer not to use the scheduled shuttle, you may request:

• A later or earlier departure
• A private boat and vehicle transfer to the city, airport, hotel, or bus station

Prices vary depending on requirements and availability