Our tours are conducted in the Rainforest in wild, remote areas, some with limited or no access to communication. You must understand that some of our trips carry ‘risks’ that are inherent within the activity. Our team is trained and experienced enough to recommend to you what is best to minimize any risk. Please, during trips, follow the guide suggestions and don’t push to do activities that can increase any risk, for example, to go out walking when it is raining, it’s better not to (it is way better, wildlife and safety-wise, to go out when the rain stops)

Due to our strict safety policy, we don’t organize or sell tours for Zip-lining, Canopy walks, or similar activities. This is due to the Peruvian Government’s lack of regulation, and Canopy and Zip-Lining providers take advantage of a Legal Vacuum.

We also highly recommend taking out adequate travel insurance. Please make sure your policy covers the activities you are doing, as not all policies do.

Because our tours are in remote and wild places, transportation is expensive and, in some cases, challenging; therefore, all our tours are operated in “groups” with shared services to minimize operating costs and make the tours more economical and affordable.

However, we always prioritize your comfort and a superior experience while keeping the group size low. In any case, the number of participants per group per Naturalist guide should not exceed 10.

ABOUT THE TOURS 

The names “3 days 2 nights”, “4 days 3 nights”, “5 days 4 nights,” or any other similar one, DOES NOT have a literal meaning; it is just the name of a tour for general understanding; all Tours are based to start after midday on the first day, on last day tours departures back to the city is after breakfast, this is due to a universal check-in and check out of rooms, also because of the remote areas and the prohibitive cost of transportation, especially on the rivers our shuttles are as follows:

Shuttle number 1 departs between 5-6 am for flights between 8-11: 30 am flights

Shuttle number 2: departs between 8-9 am for all flights starting 12 pm flight guests, with a night bus must also leave with this one*

*We provide complete assistance in town until it is time for the transfer to the airport or bus station

TAKE INTO CONSIDERATION THAT if you book the 8 -9 a.m. flight for arrival, you may have to wait until later for the other participants to arrive on the later flights (we assist until the tour starts ). If you book the 5 p.m. flight, you will also need to schedule time in the city, since we return to the town with the midmorning shuttle. This also applies to guests who arrive by bus.

IT TAKES 2.5 HOURS TO GET TO THE LODGE FROM THE CITY

IT TAKES 2 HOURS TO GET BACK TO THE CITY FROM THE LODGE 

Sometimes we do more shuttles a day, like for delayed or late arrivals; this is highly restricted by operational boat availability and regulations. For example, we run our tours inside the Tambopata National Reserve, and by rule, a Naturalist-certified guide must be with you at all times.

For emergencies, delayed or late flights, or technical issues, the transfer can be made partially by river and partially by road!

If you need, wish, or do not want to take the scheduled shuttle, you can request a later or earlier departure based on your flight time or bus schedule, and spend more time in the lodge. You can also request a private shuttle with a custom boat to the city and a transfer to the airport, hotel, or bus station. The price may vary depending on your requirements and availability; this cost ranges from 300 to 1200 USD.

For us to be able to accept a tour reservation, we must have three availabilities:

1: Room available

2: Bilingual Naturalist Guide

3: Adequate transportation

Only with these three characteristics can we accept the reservation to what we call “operational availability.”

All our tours start from Puerto Maldonado, and we pick you up from the airport, hotel, or bus station. Some hotels are in the countryside or kilometers from town, which will incur additional costs. The tour will start when all the tour participants are together. The latest flight we wait for is the 12: 55 pm one, so if there is a reasonable time delay, we don’t wait; we schedule another backup shuttle or transfer.

FOR BOOKING

Booking is strictly done by email, and we will ask for the sensitive and confidential information required to buy entrance fees and navigation permits in advance. We ask for the following details (only after availability is confirmed)

Full names of participants:

Nationality: 

Passport number: In case of accidents or going missing, we need to communicate with your embassy or local authorities about you

Ages: This is asked for statistics by the Protected Areas administration

Profession: This is asked for statistics by the Protected Areas Administration

Date of birth: This is asked for statistics by the Protected Areas Administration

Arrival and departure info: important for our operational and planning, to wait for you at the right time and place, as well as it gives us confidence about your arrival

Since we cater to dietary requirements, please let us know if you are vegan or vegetarian, have allergies, or have any other special needs.

 

ABOUT THE PAYMENT

To give you a stress-free experience, we will no longer ask for advance payments or deposits. We understand that you can only cancel for a good reason, and the loss to you would be greater if you added domestic flights, bus transportation, and other inconsiderate tour providers.

FULL PAYMENT WILL BE DONE UPON ARRIVAL IN OUR OFFICE BY CARD OR CASH IN USD OR THE EQUIVALENT IN PERUVIAN SOLES

If you cancel only because you found a “better deal” with a tour provider, that’s fine too; we are highly confident in the quality and exclusivity of our services, and our itineraries are unrivaled.
Once we accept a tour Booking with email confirmation, you can be confident that we will comply. We do not cancel it for any reason; only you can cancel or modify the dates.
We only ask one condition: as soon as you are sure they will not arrive, could you send us a message or email so that we can minimize our loss   Simply not saying anything and not showing up would be very selfish and cruel to us.
With your flight or bus already booked, it is a compelling sign that you will come, and it is all we need!!

REFUNDS

Since there is no advance payment or deposit, this does not apply, although it can be done in the rare event that we don’t fully comply with the tour. It never happened, but if we do not deliver the activities offered in the itinerary, we would not hesitate.

WHAT TO BRING

For all our tours, you will need to repack and bring only the essentials for the trip. Your main luggage will be stored at our office, as all luggage is carried by hand up and down to the boat and the rooms. Please avoid bringing wheeled luggage; backpacks and duffels are the best options.

WE DON’T PROVIDE ASSISTANCE WITH CARRYING LUGGAGE

Mosquito repellent: On average, 15% DEET works very well, always in spray form. Natural mosquito repellents usually don’t work well, but DEET has been proven to work.

Flashlights: Headlamps recommended

Sandals or flip flops: these are for boat trips and to be inside the lodge, where shoes are not allowed; sandals are perfect for hot days

A Hat or a cap with a string, since the wind in the boat can blow it

Plastic rain poncho: Please keep in mind that rain jackets do not work in the rainforest; the best option is a plastic poncho.

Long socks: for the rubber boots we provide in the rainy season, when trails are muddy or flooded.

Bottle for refilling water: We are committed to eliminating plastic wherever possible. We don’t provide one-use bottles; we have plenty of filtered, treated water for refills.

Due to the humidity, bringing a windbreaker is handy since it might get very cold on the boat, especially in the wind.

Long and short clothes: Short clothes for the lodge and long for the hikes and boat trips.

Please feel free to email us with any questions or further details at reservas@toursjunglepro.com
We will be very happy to assist you.