Considerations to book a Tour
Our tours are done in the Rainforest in wild and remotes areas, some with limited or none communications access. it is essential that you understand that some of our trips carry ‘risks’ that are inherent within the activity. Our team is trained and experienced enough to recommend you what is best to minimize any risk, please during trips follow Guides suggestions and don’t push to do activities that can increase any risk. For example, to go out walking when it’s raining, its better not to (wildlife-wise and safety-wise to go out when the rain stops)
Due to our strict safety policy we don’t organize or sell tours for Zip-lining, Canopy walks or any other similar ones, this is due to lack of regulation of the Peruvian Government and Canopy and Zip-Lining providers take advantage of a Legal Vacuum.
We also highly recommend you take out adequate travel insurance. Insurance provided by credit cards is generally not sufficient. Please ensure your policy covers the activities you are doing, not all policies do.
Because our tours are in remote and wild places, transportation is expensive and, in some cases, very difficult, therefore all our tours are operated in “groups”, this is to minimize the operating cost and make the prices of the tours more economic and affordable
We, however, always thinking about your comfort and a superior experience, try to keep a very low number of participants in the group, and always
ABOUT THE TOURS
The name “3 days 2 nights”, “4 days 3 nights”, “5 days 4 nights” or any other similar one, DOES NOT have a literal meaning, it is just a name of a tour for general understanding, all Tours are based to start from midmorning to midday on the first day, on last day tours end after breakfast, normally departures start 7:30 am from any of the lodges , this is due to a universal check in and check out of rooms, also because of the remote areas and the very expensive cost of transportation, especially on the rivers, we have scheduled one shuttle a day from any of our lodges, sometimes we customize your departure and transportation, but this is highly restricted to operational availability and regulations, for example, we run our tours inside the Tambopata National Reserve, and by regulations a Naturalist certified guide must be with you all the time.
For us to be able to accept a tour reservation, we must have 3 availabilities:
1: Room available
2: Bilingual Naturalist Guide
3: Adequate transportation
Only with these three characteristics can we accept the reservation to what we call “operational availability”
The itineraries and timing on those are based on the flight arrival, we recommend you to arrive on the earliest flight possible, this would allow us to manage possible delays better, the latest flight you can book for arrival it’s the one landing in Pto Maldonado until 2 pm, our itineraries are designed to fit the flights around 1 pm.
On the last day you can book any flight that fits you, however, you must consider that due to the remoteness of our location, highly expensive cost of river transportation and Naturalist Guide availability we have only one shuttle schedule a day, from any of the lodges it takes 2 hours to get back to the city, if you have a later flight you can stay in our office, or visit the town until your flight time, we will assist you until its time to transfer you to the airport or bus stations
If you arrive by bus, we wait for you at the bus station, and the tours start by midmorning or midday when the other guests arrive by plane.
On last day if you have a bus in the night, departure from the lodge it’s the same as mentioned before, one shuttle a day and considering the earliest flight, we assist you in town until the bus time, all our guests have the option of a hot shower at the office whenever.
We try hard to customize departures as much as we can, but this is restricted to our availability, as a team we try to make you feel as comfortable as we can, and we continuously invest to make this availability possible.
All our tours start from Puerto Maldonado and we pick you up from the airport, hotel, bus station or wherever you indicate, however the tours start when all the tour participants are together, considering that sometimes guest arrive in different flights, we usually wait until everyone arrives.
The itineraries made are based on these arrival times, in any case, the tours that start between 10:30 am and 2 pm does not affect the itinerary or the tour experience.
ABOUT THE PAYMENT
Usually we ask for an advance of the total payment, this is required not only to secure the reservation but for important expenses that have to be done before your arrival, for example, the entrance tickets to the Tambopata national reserve cost between 20 to 50 USD per person and this must be purchased before arrival, the information of names, nationality, passport number, age and profession that is requested for the formality of the reservation is information that the government requires to visit the protected area , the advance also covers basic operating expenses when generating the reservation, the advances are preferable via PayPal, in case we have to return money due to cancellations or any other event, through PayPal is faster, easier and more secure than any other platform, there are other methods such as credit card and bank wire, but the complication with these methods are: difficulty to track and the high costs in bank commissions , we also ask to cover the fees of the deposits to be made, this is because our prices do not include the Visa or PayPal commission, we already pay high commissions from our side, for example by PayPal in addition to the 6% commission that the client pays, we pay an additional 2% to the bank + 15 USD fixed fee for each transaction, high commissions are common practices in third world countries; To reduce the high cost of commissions, we try to ask the payment advance just enough to cover the essentials and the rest is paid upon arrival using any of the options that we give by email; the deadlines for the advances we tell you by email, based on the type of tour you choose.
We fully understand that people have to cancel for a good reason, so will always do our best to refund you what we can. Please always consider that we pay out a lot of things up front, much of which is not fully refundable, and we also must consider that for lodges and free-lance guides we must pay No-show fees if cancelation its done before few decent days.
But we will do our best to help and based on the variables we have no issue refunding your money.
Being direct tour operator, we can be very flexible with the cancellation dates, you just must send us an email for the cancellation, and we promise to help you and do the best we can to return 100% of the advance.
WHAT TO BRING
Depending on the tour you choose, you will have to repack or bring all your luggage, reaching is normally necessary for the All in One and Casa Sandoval options
Insect repellent: average 15% DEET, it works very well, always in spray type, insect repellent in natural formulas usually do not work well, DEET is proven to work well.
A Hat or a cap
Plastic rain poncho, please keep in mind that the rain jackets do not work for the rainforest, the best is a plastic poncho for the rain.
long sock for the rubber boots we provide in rainy season when trails are muddy or flooded.
bring a bottle for refilling water, we are committed to stop using plastic as much as we can, we don’t provide one-use bottles neither sell them, at our lodges we have plenty of filtered and treated water to refill.
bring a jacket like a windbreaker for cold days, due to humidity when in the boat it might get very cold due mainly to wind.
Please feel free to email us for any questions or farther details, we will be very happy to assist you.